Product Overview
Consilium UniCampaign is an AI-driven outbound campaign and list orchestration platform designed for enterprise contact centers. It transforms traditional outbound dialing into intelligent engagement orchestration, enabling organizations to connect with the right customer, at the right time, through the right channel. By combining AI-driven decision intelligence with enterprise-grade campaign management, UniCampaign helps contact centers maximize campaign outcomes while improving agent productivity, compliance, and operational efficiency.
AI-Powered Campaign Intelligence
UniCampaign uses AI to bring intelligence to every stage of outbound engagement. Advanced models analyze customer data, historical interactions, and behavioral signals to determine who should be contacted, when, and through which channel.
- 📊Propensity To Pay (PTP) & Best Time to Call (BTTC) models improve recovery and contact success
- 🎯Real-time prioritization targets high-value customers first.
- 🔄Channel optimization selects the best engagement channel.
- 🤖Bring Your Own Bot (BYOB) Conversational AI enables automated engagement and deflection
- 🔁Smart escalation & Automated after-call-work (ACW) ensure seamless bot-to-agent transitions
- ⚡Advanced automation with chaining, recycling, and intelligent callbacks
16+
Years of Product Evolution
100,000+
Seats in Production
V16
Current Generation
Meet our team
Expert professionals
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James Doe
CEO, founder
Miriam Lee
Finance director
Jane Brown
PR manager
David Lee
Leading programmer
Anna Johnson
Marketing manager
Tiffany Swift
Leading programmer
David Finch
Junior support specialist
Core values & principles
Our business philosophy
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1.
Innovative solutions
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2.
Unparalleled customer service
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3.
Commitment to quality
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Milestones
Discover our history
2011
Our first steps
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2015
#1 award in innovative business category
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2020
New offices
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2026
Expansion & growth
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Why work with us
Differentiation – Why UniCampaign
AI-Driven Decision Intelligence at the Core of Outbound
Call Volume to Intelligent Engagement Orchestration
Decide Before You Dial — AI-Led Engagement Strategy
Move Beyond Static Campaigns to Adaptive Outreach
Data-Driven, Real-Time Engagement Optimization
Enterprise-Scale Outbound with Built-in Governance & AI