Connect . Engage . Deliver
AI-Orchestrated Customer Engagement Platform
Unify outbound campaigns, conversational AI, and agent experience with real-time decision intelligence — built for enterprise contact centers.
Trusted by Global Enterprises Across 100+ Countries
30+ Years of CX & Outbound Expertise
AI-Powered Engagement at Scale
24/7 Global Support
Proven Across High-Impact Industries
Delivering Measurable Outcomes In Regulated, High-Volume Customer Engagement Environments.
Banking & Finance
Unify core financial platforms to drive operational efficiency and superior CX. By integrating a 360-degree customer view it enables enterprises to increase revenue, accelerate cash flow and reduce cost-to-serve by embedding intelligent, compliant, omnichannel engagement.
HealthCare
Scale healthcare efficiency with Consilium Intelligent Patient Outreach and Care Management solution. We unify core applications with your IVR/IVA and ACD to drive end-to-end self-service, automated workflows, and predictable growth.
Government
Maximize citizen satisfaction with Consilium AI and Digital Intelligence. We unify government services into a single ecosystem, streamlining 311 access and departmental workflows. Our real-time analytics slash costs while delivering transparent, responsive public services.
Insurance
Revolutionize insurance CX with Consilium CEP, integrating Generative AI and Video-first engagement into your CTI and Automated campaign workflows. Our platform unifies data to automate claims and personalize policyholder interactions and AI-driven insights.
Airport
Transform airport CX with Consilium CEP, Elevate self-service with next-gen visual engagement and co-browse integration. Our platform unifies kiosks and mobile touchpoints with a centralized pool of passenger services, enabling high-touch, “near-human” assistance.
BPO/Outsources
Maximize BPO margins with Consilium’s High-Velocity Intelligence Hub. Our AI-driven workload balancing and high-persistence interface converge multi-modal touchpoints to slash AHT and drive scalable, high-ROI growth.
Telecom
Consilium empowers telecom providers with an AI-driven, unified customer engagement platform. We orchestrate seamless voice and digital experiences through intelligent routing and predictive engagement.
Retail
Consilium delivers an AI-powered customer engagement platform for retailers, unifying CTI, wallboards, video, and chat to enhance every shopper touchpoint. With intelligent tools across the customer journey, retailers can boost retention, personalize experiences, and maximize sales.
Energy & Utility
Consilium’s AI-driven Customer Engagement Platform (CEP) empowers energy and utility companies to deliver intelligent, personalized touchpoints across voice and digital channels—ensuring seamless omnichannel experiences that enhance customer satisfaction and retention.
Consilium One Unified CX + AI Platform
All Consilium Products Work Together as a Single AI-Driven Engagement Platform — Not Disconnected Tools.
Consilium AI-Orchestrated Outbound Engagement
Intelligent Campaign Management & Conversational AI CX Platform
- Omnichannel AI Orchestration: Replaces manual list loading with automated, cross-channel workflow execution.
- Predictive Propensity To Pay (PTP) & Best Time To Call (BTTC) Modeling: Optimizes contact rates via native Propensity to Pay and Best Time to Call algorithms.
- Bring Your Own Bot(BYOB) & Extensible Framework: Integrates custom bots with intelligent callback and advanced AI dialing strategies.
Consilium AI-Augmented Agent Experience
Smart CTI & Deep CRM Connector Solution CX Platform
- Unified Agent Desktop – Single interface for voice, digital, and CRM interactions.
- Deep CRM Integration – Native connectors for 20+ leading platforms (Salesforce, SAP, etc.).
- AI Bot & Automation – Automated intent detection and routine inquiry resolution.
Consilium Conversational Video & Co-Browse Engagement
The Next Gen AI-Powered Co-Browse Video Chat CX Platform
- Next-Generation AI & Digital Engagement Platform for Real-Time Co-Browsing & Remote Assist with Integrated Voice, Video & Chat.
- AI-Enabled Supervisor Assist : Monitor, coach, and intervene in real time to ensure service quality and compliance
- Intelligent Recording & Analytics : Capture sessions for compliance, training, and continuous improvement
Recording, Quality & Speech Intelligence
AI-Powered Recording, Quality Management & Speech Analytics
- Secure, high-quality call and screen recording. Reliable capture of 100% customer interactions.
- Automated evaluation and scoring of agent interactions & AI-powered performance insights for targeted feedback.
- Real-time keyword and phrase tracking, sentiment & emotional tone analysis
Unirsm™ AI PRO
Intelligent Silent Monitoring, Whisper & Agent Coaching
- Real-Time AI Analytics: Capture and analyze 100% of conversations to detect sentiment, trends, and compliance risks instantly.
- AI-Powered Personalized Coaching: Deliver tailored feedback and skill development plans based on real-time performance insights.
- Predictive AI Monitoring: Identify escalation risks early and enable proactive supervisor intervention during live interactions.
Unistudio™
Unified Command & Control for Contact Center Call Flow
- AI-driven agent allocation, predictive reserves, and precision routing to protect SLA and reduce abandonment.
- No-code IVR design with real-time updates, NLP/ASR intelligence, and instant emergency controls.
- Role-based access, audit trails, and performance dashboards for controlled, data-driven operations.
Intelligent Agent desktop™
Cloud Native Omnichannel & Realtime Supervision Workspace
- Seamlessly manage voice, chat, email, SMS, and digital messaging within a single, cloud-native interface.
- 360-Degree Customer View: Unify interaction history and account details from all applications into a single pane of glass for total customer context.
- Access built-in tools like Knowledge Base and Case Management directly within the interface to eliminate screen switching.
Uniconnect+™
Unified Channel Orchestration & Intelligent Engagement Engine
- Unified Communication: Single-interface “Agent Desktop” for email and chat.
- Intelligent Routing: Skill-based task distribution and concurrency management.
- Workflow Automation: Automated RONA states, holiday routing, and acknowledgments.
Unicloud™
AI-Powered Orchestration & Automation for Modern CX
- Unifies multi-vendor UCaaS/CCaaS platforms with AI automation to eliminate silos and streamline operations.
- Intelligent Lifecycle Automation, Zero-touch provisioning for agents, skills, and queues to accelerate on-boarding.
- AI-Driven Outbound Reputation Management, Detects spam flagging, monitors number health, and automates remediation to improve answer rates.
Unidashboard™
AI-Driven Analytics, Advanced Insights & Reporting
- BI-Driven Analytics: Advanced business intelligence with granular drill-down and filtering capabilities.
- AI-Driven Insights: Use predictive analytics to anticipate call volumes, optimize workforce productivity, and reduce agent turnover.
- Intelligent Data Unification: Unified 360-degree view combining real-time and historical data sources.
Consilium technology partnership
Empowering Modern Customer Engagement
Consilium Software is a global leader in providing AI-powered customer engagement solutions and unified communications (UC) software. Since 2007, Consilium has specialized in bridging the gap between complex contact center technologies and the business applications organizations use daily.
Consilium thrives on a “multi-vendor” strategy, ensuring its software integrates with the industry’s most powerful platforms
36+
Years of experience
2000+
Companies
Why work with us
Providing tailored solutions for your business needs
1.
Innovative Solutions
Powering 5 Billion-Plus Interactions Each Year. Simplifying the Management of Voice, Video, and Digital Channels.
2.
Unparalleled Customer Service
With 9 global offices and deployments across 100+countries, Consilium delivers industry-leading solutions for Banking, Healthcare, Government, and beyond.
3.
Commitment to Quality
Trusted by 2,000+ global customers, Consilium drives seamless CX transformation through elite On-Premise and Cloud solutions.
4.
Consilium AI & Chatbots
Powering fluid customer experiences through Intelligent, Automated interactions.
“Consilium: Humanizing enterprise technology through AI innovation.”
– Pramod Ratwani, CEO & Founder
Meet the team
Hear what our employees are saying about working with us
Alex is the General Manager of Greater China, leveraging 14+ years of ICT expertise to scale Consilium’s regional footprint. He specializes in advanced contact center solutions for global financial leaders like Citibank, AIG, and RBS.
Alex Tzang
General Manager – Greater China
Rakesh is a unified infrastructure expert with 28 years of experience in voice, video, and contact center solutions. He specializes in delivering Consilium-driven AI smart city projects and advanced IT security integrations.
Rakesh Gupta
Vice President Engineering
Pre-Sales Director, with 18+ years in contact center innovation, specializing in architecting Cloud and digital CX solutions. He is currently driving growth through complex WFO and omnichannel integration.
Jin Tiam Loh
Regional Sales Director
It’s a great experience for me to work with Consilium. I love to learn new things, which keeps me engaged and excited. I have freedom within my job and a management that appreciated the work.
Madhuri Negi
Manager HR
I started my career at Consilium Software in 2015 as Trainee. Working with cross team has provided ample opportunity to learn and grow professionally as well as personally. It is a pleasure to be a part of this organization.
Brij Raj Prasad
Technical Solution Architect
It’s a lot more open here than a traditional organization is perceived to be, right from the leadership level. We are a very collaborative team with lot of experimentation with ideas and fun events.
Dennis Harfin
CX Solutions Consultant
My overall experience with the Consilium through the last 4+ years working here has been excellent. It’s a great work environment, given many opportunities to grow and learn new things in this niche field.
Rajat Gandotra
Director Sales
Let’s start today!
Request a consultation with our experts
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