Connect . Engage . Deliver
AI-Orchestrated Customer Engagement Platform
Unify Outbound Campaigns, Conversational AI, & Agent Experience with Real-time Decision Intelligence — Built for Enterprise Contact Centers.
Trusted by Global Enterprises Across 100+ Countries
30+ Years of CX & Outbound Expertise
AI-Powered Engagement at Scale
24/7 Global Support
Proven Across High-Impact Industries
Delivering Measurable Outcomes In Regulated, High-Volume Customer Engagement Environments.
Banking & Finance
Unify core financial platforms to drive operational efficiency and superior CX. By integrating a 360-degree customer view it enables enterprises to increase revenue, accelerate cash flow and reduce cost-to-serve by embedding intelligent, compliant, omnichannel engagement.
HealthCare
Scale healthcare efficiency with Consilium Intelligent Patient Outreach and Care Management solution. We unify core applications with your IVR/IVA and ACD to drive end-to-end self-service, automated workflows, and predictable growth.
Government
Maximize citizen satisfaction with Consilium AI and Digital Intelligence. We unify government services into a single ecosystem, streamlining 311 access and departmental workflows. Our real-time analytics slash costs while delivering transparent, responsive public services.
Insurance
Revolutionize insurance CX with Consilium CEP, integrating Generative AI and Video-first engagement into your CTI and Automated campaign workflows. Our platform unifies data to automate claims and personalize policyholder interactions and AI-driven insights.
Airport
Transform airport CX with Consilium CEP, Elevate self-service with next-gen visual engagement and co-browse integration. Our platform unifies kiosks and mobile touchpoints with a centralized pool of passenger services, enabling high-touch, “near-human” assistance.
BPO/Outsources
Maximize BPO margins with Consilium’s High-Velocity Intelligence Hub. Our AI-driven workload balancing and high-persistence interface converge multi-modal touchpoints to slash AHT and drive scalable, high-ROI growth.
Telecom
Consilium empowers telecom providers with an AI-driven, unified customer engagement platform. We orchestrate seamless voice and digital experiences through intelligent routing and predictive engagement.
Retail
Consilium delivers an AI-powered customer engagement platform for retailers, unifying CTI, wallboards, video, and chat to enhance every shopper touchpoint. With intelligent tools across the customer journey, retailers can boost retention, personalize experiences, and maximize sales.
Energy & Utility
Consilium’s AI-driven Customer Engagement Platform (CEP) empowers energy and utility companies to deliver intelligent, personalized touchpoints across voice and digital channels—ensuring seamless omnichannel experiences that enhance customer satisfaction and retention.
Consilium One Unified CX + AI Platform
Intelligent Customer Engagement Across Every Interaction
AI-Orchestrated Outbound Engagement
- Maximize collections and campaign conversion by prioritizing high-value customers using AI-driven propensity to pay (PTB) and timing intelligence best time to call (BTTC)
- Increase contact rates and engagement success through real-time channel optimization and adaptive outreach strategies
- Reduce manual campaign effort and improve efficiency with automated workflows, intelligent callbacks, and AI-driven campaign orchestration
Smart CTI & Deep CRM Integration
- Unify customer interactions across systems to give agents complete context and reduce handling time
- Accelerate agent productivity and resolution speed with seamless CRM integration and automated workflows
- Eliminate operational silos by connecting contact center and business applications into a single engagement layer
Next gen ai-powered Co-browse & Video
- Enhance digital engagement with high-touch experiences using video and co-browsing assistance
- Increase conversion rates for complex journeys by guiding customers in real time
- Reduce drop-offs in digital channels with assisted, human-like interactions
Ai-powered Recording Speech Intelligence
- Improve service quality and compliance by analyzing 100% of customer interactions
- Identify performance gaps and coaching opportunities with AI-driven insights
- Enhance customer experience through continuous feedback and quality optimization
Silent Monitoring & Agent Coaching
- Enable proactive supervisor intervention with real-time monitoring and AI-driven alerts
- Improve agent performance and consistency through personalized coaching and guidance
- Reduce compliance risks by detecting issues early during live interactions
Call Flow Control/IVR Journey
- Optimize customer routing and reduce wait times with intelligent call flow design
- Improve operational control and agility through real-time workflow management
- Ensure consistent customer experience across all interaction scenarios
Intelligent Agent desktop™
- Empower agents to handle every interaction in one place with a unified omnichannel workspace
- Improve customer experience and first-call resolution with real-time insights and full customer visibility
- Reduce agent effort and training time through intuitive workflows and embedded automation
Intelligent Omnichannel Engagement
- Deliver seamless omnichannel customer journeys across voice and digital channels
- Improve response times and engagement efficiency with intelligent routing and workflow automation
- Increase customer satisfaction by ensuring consistent, connected interactions
AI-Powered CX Orchestration & Automation
- Eliminate system silos and streamline operations across multi-vendor environments
- Accelerate onboarding and lifecycle management with AI-driven automation
- Improve outbound performance and answer rates with intelligent number and reputation management
AI-Driven Analytics Insights & reporting
- Gain real-time visibility into performance and operations with unified analytics
- Improve decision-making with predictive insights across campaigns, agents, and customer interactions
- Optimize workforce and engagement strategies using data-driven intelligence
AI Decision intelligence
AI Models Continuously Determine :
Who To Engage
Use propensity and intent models to prioritize high-value customers with the highest likelihood to respond.
Dynamically rank contact lists in real time based on behavior, risk, and engagement signals.
When To Engage
Leverage Best Time to Contact (BTTC) models to reach customers at the most effective moment. Optimize outreach timing using historical interaction data and real-time availability signals.
Best Channel
AI-powered channel selection routes interactions across voice, SMS, and digital channels for maximum effectiveness. AI-powered channel selection routes interactions across voice, SMS, and digital channels for maximum effectiveness.
Next Best Action
Recommend the most effective next step using AI-driven Next Best Action (NBA) models.
Guide agents and campaigns with real-time decisioning based on customer context and interaction outcomes.
Business outcomes
Deliver Measurable Business Outcomes
Consilium technology partnership
Built for Enterprise Ecosystems
Consilium Software is a global leader in providing AI-powered customer engagement solutions and unified communications (UC) software. Since 2007, Consilium has specialized in bridging the gap between complex contact center technologies and the business applications organizations use daily.
30+
Years of experience
2000+
Companies
Why consilium
Providing Tailored Solutions for Your Business Needs
1.
Innovative Solutions
Powering 5 Billion-Plus Interactions Each Year. Simplifying the Management of Voice, Video, and Digital Channels.
2.
Unparalleled Customer Service
With 9 global offices and deployments across 100+countries, Consilium delivers industry-leading solutions for Banking, Healthcare, Government, and beyond.
3.
Commitment to Quality
Trusted by 2,000+ global customers, Consilium drives seamless CX transformation through elite On-Premise and Cloud solutions.
4.
Consilium AI & Chatbots
Powering fluid customer experiences through Intelligent, Automated interactions.
“Consilium: Humanizing enterprise technology through AI innovation.”
– Pramod Ratwani, CEO & Founder
Meet the team
Hear what our employees are saying about working with us
Alex is the General Manager of Greater China, leveraging 14+ years of ICT expertise to scale Consilium’s regional footprint. He specializes in advanced contact center solutions for global financial leaders like Citibank, AIG, and RBS.
Alex Tzang
General Manager – Greater China
Rakesh is a unified infrastructure expert with 28 years of experience in voice, video, and contact center solutions. He specializes in delivering Consilium-driven AI smart city projects and advanced IT security integrations.
Rakesh Gupta
Vice President Engineering
Pre-Sales Director, with 18+ years in contact center innovation, specializing in architecting Cloud and digital CX solutions. He is currently driving growth through complex WFO and omnichannel integration.
Jin Tiam Loh
Regional Sales Director
It’s a great experience for me to work with Consilium. I love to learn new things, which keeps me engaged and excited. I have freedom within my job and a management that appreciated the work.
Madhuri Negi
Manager HR
I started my career at Consilium Software in 2015 as Trainee. Working with cross team has provided ample opportunity to learn and grow professionally as well as personally. It is a pleasure to be a part of this organization.
Brij Raj Prasad
Technical Solution Architect
It’s a lot more open here than a traditional organization is perceived to be, right from the leadership level. We are a very collaborative team with lot of experimentation with ideas and fun events.
Dennis Harfin
CX Solutions Consultant
My overall experience with the Consilium through the last 4+ years working here has been excellent. It’s a great work environment, given many opportunities to grow and learn new things in this niche field.
Rajat Gandotra
Director Sales
Let’s start today!
Ready to Transform Your Customer Engagement?
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